Your Competitive Edge | Digital Investment Opportunity | Examples |
---|---|---|
Specialization | Workflows and human interface | Software to manage and execute complex, multi-stage orders |
Commoditization | Efficiency and throughput | Equipment connected online enabling throughput analysis |
Quality | Repeatability and enhancement | Real-time computer vision inspection |
Reliability | Proactive monitoring | Software to analyze equipment data and reduce downtime |
Volume | Efficiency and cost reduction | Augmented reality system that uses real-time feedback to improve workers’ skills and safety |
Delivery and Service | Exception handling and mitigation to improve outcomes | An online ticketing system to handle customer issues |
Customer Experience | Data gathering for proactive communication and enhancing experience | Digital surveys and data analytics to improve understanding of customer preferences |
Price | Efficiency and cost reduction | Develop connections and build automations between software packages |